Methods for Managing Quality

Overview

Organizations differ in their missions, work processes, personnel, resources, capabilities, opportunities, and constraints. Due to these and other differences, each command will have a slightly different approach to transforming the organization through quality principles and tools. Despite these differences, there are common elements that should be present in every organization’s Total Quality Management (TQM) implementation strategy. For example, every organization will need to consider what preparation is required to implement TQM, what roles members of the organization will play, what structure to adopt, what the relationship between the various elements will be, how process improvement efforts will be developed and managed, how an enabling environment will be created, and so on.

Objectives:

Upon completion of this lesson, participants will be able to:

• Describe the activities required to establish process management in the phase of implementation efforts
• Recognize the Process Management Flowchart and its relationship to the Integrated Team Model

Who should attend this course?

All professionals who take an active role in completing quality management including

• Performing quality system auditors. 
• Quality Advisors
• Quality coordinators 
• Team Leaders
• Who want

Topics:

Module 1 - Process Management Flowchart

• Assess the Mission
• Identify & Prioritize External Customers
• Identify Customers' Needs
• Identify & Prioritize Significant Processes
• Establish Output Measures for the Significant Process

Module 2 - Process Management Flowchart

• Identify & Prioritize Critical Processes
• Define and Redefine the Critical Process

Module 3 - Process Management Flowchart

• Select In-Process Measurements
• Standardize & Collect Data
• Analyze & Improve the Process
• Continue to Monitor, Improve & Search for Innovation