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Home	February 5, 2012


Implementing of Total Quality Management Overview This Course Implementing TQM, This five day course has been designed specifically for the people who are involved in the business environment. A high customer demands for quality services and products have lead the development of Total Quality Management. With this approach every one in organization and its associate process is required to mutually cooperate to produce product and service that meet the needs and expectation of customers. Critically TQM is not a just guide principle but it’s a business philosophy. The course presents information on the direction the organizations has set for the future, guidelines for making the journey, and how TQM coordinators can help their top leaders achieve organizational transformation by implementing TQM. The Organizations has determined that the best path for units endeavoring to implement TQM is to follow a two part implementation process. This phase contains the start-up activities designed to assist the organization in setting the foundations of an enduring TQM system. During this phase the organization’s top leader commits to the principles of TQM, begins educating members to form the critical mass, and takes actions to implement specific mission performance improvements. Those specific actions are the subject of this course. Roles, responsibilities, and actions required to implement phase-one are described in detail. Objectives Upon completion of this course the TQM coordinator will be able to: • Describe the ORGNISATIONS two-phased approach to implementing TQM. • Demonstrate the ability to analyze existing organizational practices and recommend appropriate improvement actions that are based on the ORGNISATIONS recommended process management concept and the Deming philosophy. • Describe the actions required of TQM coordinators to assist their organizations during Phase One: Process Management. Who should attend? All professionals who take an active role in completing quality management Including Performing quality system auditors. Quality Advisors Quality coordinators Team Leaders Topics Module 1 : Change and Transformation Introduction and Objectives • The Concept of Change • The Basic Requirements for Change • Strategies for Adapting to Change • Actions the TQM Coordinator Can Take • Some Suggested Courses Of Action For Effecting Change • Dimensions of Change • Activities to Transform the Organization • Transformation and Organizational Systems Module 2: TQM Implementation Approach Introduction and Objectives • TQM Implementation Overview • The Implementation Approach • Elements of the Model Module 3: Educate and Train the Organization Introduction and Objectives • Education and Training for the Organization • TQM Education and Training Strategy • Role of Education and Training • The TQM Curriculum • The TQM Train-the-Trainer Concept • Education and Training for the Leaders • Education and Training for the TQM Coordinator • Networking • Publications • Other Sources Module 4: Management of Quality Introduction and Objectives • Roles and Responsibilities in Leading Quality • Commitment of Management • A Continuum of Commitment • How the TQM Coordinator Can Enhance Management Commitment • Selecting ESC Members Module 5: The TQM Coordinator Introduction and Objectives • Roles and Responsibilities of the TQM Coordinator • The TQM Coordinator’s Relationship with the Top Leader • The TQM Coordinator’s Relationship with the ESC • Influence and the TQM Coordinator • Selection of the TQM Coordinator Module 6: The Enabling Environment Introduction and Objectives • The Environment • Characteristics of a Quality Environment • When is the Environment Created? • The Challenge to Top Leaders • Creating the Environment • The TQM Coordinator and Culture Module 7: Organizational Assessments Introduction and Objectives • Organizational Assessment • Why Do An Assessment? • Choosing an Assessment Method • Internal and External Assessments • Internal Assessment Methods • Internal Assessment Instruments • External Assessment Methods • The Role of the ESC in Assessments • The Role of the TQM Coordinator in Assessments • The Role of the Individuals Being Assessed • Avoiding Potential Pitfalls Module 8: Define the Organization’s Mission Statement Introduction and Objectives • Why Create a Mission Statement? • A Mission Statement • Criteria for Effective Mission Statements • How to Write a Mission Statement Module 9: The Quality Philosophy Introduction and Objectives • A Quality Philosophy • Benefits of a Quality Philosophy • How to Develop a Quality Philosophy • Methods for Communication the Quality Philosophy Module 10: Organizing for Process Improvement Introduction and Objectives • Process Improvement vs. Problem Solving • Improving the System • The Cross-Functional Systems Approach • A Method for Organizing Around Significant • Cross-Functional Processes • Cross-Functional Teams, Management, and Hierarchy • Summary Module 11: The Implementation Plan Introduction and Objectives • A TQM Implementation Plan • Benefits of an Implementation Plan • Relationship Between the Implementation Plan and Strategic Planning Length: 5 days